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Services
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OVERVIEW
Is On-line Chat the Next Tidal Wave in Customer Service...?
If the emerging habits of teens and young adults are any indication of the future of communication, on-line chat will continue to become a serious contender to the traditional channels of voice and email for support needs.
As a support channel, chat combines the best qualities of both voice and email in exchanging information directly between companies and their customers. It provides the immediacy and interactivity of voice, with the ability to communicate difficult or lengthy topics by employing "push" technology or simply sending a file, web link or image. Furthermore, customer service agents can support 3-4 simultaneous chat sessions with high effectiveness, giving companies the chance to save money over standard, one-at-a-time voice calls.
QualComm has been successfully meeting the challenges of providing high quality, high volume chat support for our client's customers.
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