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OVERVIEW
Flooded with Customer Emails?
It is becoming increasingly common for busy people to send a quick email to a company requesting an answer to a "simple" question rather than make a phone call and more often than not, wait on hold for help.
While not every question sent via email is quite so simple, savvy companies recognize that answering email in a timely fashion can prevent a more costly phone call later. As companies try to deflect more voice calls to electronic channels like email, the volume of correspondence can become substantial. As a result, companies often require dedicated, specially trained staff to handle customer email.
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